S&R Policy

SHIPPING AND RETURN POLICY

NoBackFat.com ships most orders within 24 to 48 hours (please be advised that orders placed after 2:00 pm PST will most likely be shipped the following business day). All orders placed after 2:00 pm PST on Friday will most likely be shipped the following Monday. There is no guarantee that your order will be shipped on the day that you place your order, as some items may be temporarily out of stock. Please allow 3-10 business days for your order to arrive, including transit time.
We regularly stock most of the items we carry. On occasion, we may run out of an item, in which case we will mark the item as “OutofStock” on our website. To have your order processed immediately, please only order in-stock items. If any product is not in stock when your order is filled, it will be held until all products are available. If this occurs, we will attempt to notify you by e-mail. We will then work with you to get your order to you as fast as possible.
For order destinations within the continental U.S. (the 48 contiguous states) then Hawaii and Alaska will be shipped via UPS. At time of check out you can select what shipping time frame you choose IE Standard Ground or Next day Air.
UPS does not deliver on holidays, so please do not include these days when calculating the amount of business days it will take to receive your order. USP does not deliver to P.O. boxes, but they can deliver to Mailboxes, etc. and other locations if a valid street address is included. If your shipping address is for a Mailboxes, Etc. or similar service, please enter the box number without a P.O. designation.

On orders shipped to military locations (APO/FPO), please remember that in addition to the delivery time for your package to be received by the APO/FPO, you will also have to allow time for the military to get your package to you, which could take a week or more.

LOST PACKAGES- If you do not receive your package, please contact us at 800-625-9057 during our normal business hours (9:00 am to 9:00 pm PST) Monday through Friday)

We will charge you a fee of $10.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $10.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders, the order will be subject to a 19% re-stocking fee. Any and all shipping costs cannot be refunded.

NoBackFat.com is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, NoBackFat.com is not responsible.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

DO NOT SHIP INTERNATIONAL ORDERS AT THE PRESENT TIME.

PLEASE ALLOW THREE TO TEN BUSINESS DAYS TO RECEIVE YOUR ORDER.

Return Policies and Information

Please be advised that NO RETURNS of any kind will be accepted if the product has been opened or tampered with.

CANCELLATIONS – If you wish to cancel an order, you will need to either email us Shipping@NoBackFat.com, or call us at 800-625-9057 during our normal business hours (Monday through Friday, from 9:00 am to 9:00 pm PST). We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is canceled after it leaves our facility will be considered a return, and all return policies listed apply.

RETURNS - For any item(s) you wish to return, please call NoBackFat.com within 14 days of receipt of the product. The item(s) must be returned at customer expense and must be unopened and undamaged for a credit to be issued. Please contact us at 800-625-9057 during our normal business hours (9:00 am to 9:00 pm PST Monday through Friday) for an RMA number prior to returning any merchandise (please have your order number and the item description ready when you call). A valid RMA number must be included on the shipping label or we will refuse the package. RMA numbers are valid for 30 days from the date of issue. After 30 days past the date of issue of the RMA number, no returns are accepted. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the items carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. If you elect to use USPS for your return, the package must have Delivery Confirmation or we cannot guarantee that your items will be credited. All returned items are subject to a 19% re-stocking fee. After 14 days past your receipt of shipment, no returns are accepted.

DAMAGED / EXPIRED ITEMS – Merchandise damaged during shipment or expired merchandise must be reported to NoBackFat.com within 9 days of receipt. Please call us during our normal business hours (Monday through Friday, from 9:00 am to 9:00 pm PST) to notify us of any damaged or expired items (please have your order number and the item description ready when you call). We will then contact the shipping company for the retrieval of the damaged or expired item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged or expired. If your item(s) are being credited, a full credit for the item(s) will be issued for the merchandise within 10 business days of our receipt of the returned package.

IMPORTANT- Please be advised that certain items (such as cookies) that are sent to warm weather climates or in the summertime can melt while in transit. We take every precaution to make sure that all of our products are shipped in fresh condition, and all of our products are stored in a climate-controlled warehouse. However, the major package carriers we use UPS do not use air-conditioned trucks or warehouses and unfortunately we cannot accept returns for heat-damaged products.

MISSING ITEMS- Merchandise missing from your shipment must be reported to NoBackFat.com within 9 days of receipt. Please call us during our normal business hours (Monday through Friday, from 9:00 am to 9:00 pm PST) to notify us of any missing items (please have your order number and the item description ready when you call). We will then contact the shipping company regarding the missing item(s) and either send you a replacement order or issue you a credit for the cost of any merchandise that is confirmed to be missing. If your item(s) are being credited, a full credit for the missing item(s) will be issued within 10 business days.

ERRORS – We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 9 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Please call us 800-625-9057 during our normal business hours (Monday through Friday, from 9:00 am to 9:00 pm PST) for an RMA number prior to returning any merchandise (please have your order number and the item description ready when you call). A valid RMA number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.